Terms of Service

This is the working agreement between you and CREscope. Each paragraph below corresponds to the click-wrap attestation displayed at signup. The longer sections that follow expand on these terms; where any conflict arises between this section and the rest of the Terms, this section governs.

CREscope is software only. CREscope helps organize source materials, assumptions, scenarios, calculation outputs, and Deal Packages for commercial real estate transactions you are underwriting. CREscope does not provide investment, legal, tax, accounting, financing, brokerage, real estate, valuation, appraisal, environmental, engineering, surveying, regulatory, lender, professional, advisory, fiduciary, agency, representative, due-diligence, risk-review, compliance-review, or transaction-review services. This exclusion applies whether or not a service, role, duty, capacity, or relationship is specifically named in this paragraph.

You are responsible for use of the outputs. CREscope makes no warranty, recommendation, opinion, determination, or representation about any deal, property, party, transaction, value, return, risk, law, compliance requirement, or outcome. You are responsible for reviewing each output before relying on it, sharing it, exporting it, or acting on it. “Independently” means review by you, your company, or your chosen outside professionals without relying on CREscope to confirm correctness, completeness, suitability, or legal sufficiency.

By checking the working-agreement box at signup and creating an account, you agree to this for yourself and, if applicable, for your company.

These Terms of Service (the “Terms”) form a binding agreement between you and CREscope (“CREscope,” “we,” “us,” or “our”), governing your access to and use of CREscope’s websites, software, applications, content, and related services (collectively, the “Service”). By creating an account, accessing, or using the Service, you accept these Terms, our Privacy Policy, our Disclaimers, and our DMCA Policy.

If you do not accept these Terms, do not access or use the Service.

Business users only. The Service is currently offered to commercial real estate investors, operators, and acquisition teams for business purposes. By creating an account you represent that you are using CREscope for business purposes related to commercial real estate underwriting and investment, not for personal, family, or household consumer purposes.

United States users. The Service is currently offered to users located in the United States. We do not knowingly accept signups from outside the U.S. International availability is not supported during the pilot.

Age. You must be at least 18 years old. CREscope is not directed to children under 13 and does not knowingly collect personal information from children under 13.

Sanctions and export control.You may not access or use the Service from any country, region, or as any individual or entity subject to U.S. export controls or economic sanctions. By creating an account, you represent and warrant that: (a) you are not located in any country, region, or territory comprehensively embargoed by the U.S. Treasury Office of Foreign Assets Control (OFAC) at the time of access (refer to OFAC’s current sanctions-program list at ofac.treasury.gov); (b) you are not on any U.S. government denied or restricted parties list, including OFAC SDN, BIS Entity List, BIS Denied Persons List, BIS Unverified List, or State Department debarred parties; and (c) you will not export, re-export, transfer, or enable access to CREscope or its outputs to any prohibited party.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly at security@crescope.com if you suspect unauthorized access. We may suspend or terminate accounts that violate these Terms or applicable law.

CREscope is workflow and educational software providing general information. CREscope is not a law firm, attorney, real estate broker, real estate agent, environmental consultant, environmental professional, engineer, architect, surveyor, appraiser, title company, title insurance underwriter, accountant, tax advisor, financial advisor, investment advisor, mortgage broker, or fiduciary. Using CREscope does not create an attorney-client relationship, broker-client relationship, fiduciary relationship, or any other professional relationship with CREscope, its employees, or its contractors.

CREscope does not provide legal, environmental, engineering, surveying, valuation, accounting, tax, financial, brokerage, investment, or fiduciary advice or services. CREscope does not perform Phase I Environmental Site Assessments, All Appropriate Inquiries under 40 CFR Part 312, property condition assessments, ALTA surveys, title searches, title commitments, appraisals, opinions of value, or engineering inspections.

CREscope is not an Environmental Professional as defined in 40 CFR §312.10 and is not acting under the supervision or responsible charge of an Environmental Professional. CREscope outputs are notpart of an All Appropriate Inquiries evaluation under 40 CFR §§312.20– 312.21 and do not establish, qualify for, satisfy, or preserve any innocent landowner, contiguous property owner, or bona fide prospective purchaser defense under CERCLA. To preserve those defenses, you must independently obtain a compliant AAI / Phase I ESA from a qualified Environmental Professional before acquisition and satisfy all other statutory obligations.

CREscope outputs are not appraisals, opinions of value, broker price opinions, title opinions, environmental site assessments, engineering reports, surveys, tax returns, or legal opinions. CREscope outputs do not satisfy ASTM E1527-21, ASTM E2018-24, ALTA Commitment for Title Insurance standards, USPAP, or any other professional, regulatory, lender, court, agency, insurance, or compliance standard. CREscope outputs are not intended for, and must not be used as, submissions to lenders, regulators, courts, agencies, insurers, professional licensing bodies, environmental regulators, or any other counterparty for any compliance, regulatory, transactional, or evidentiary purpose, except when accompanied by a qualified licensed professional’s independent opinion that explicitly takes responsibility for the submission.

CREscope’s outputs are produced through computational and machine-learning systems that can be incomplete, outdated, miscomputed, or factually wrong; you must independently verify all data, computations, and information with qualified professionals and primary sources before any acquisition, financing, contractual, regulatory, or operational decision. CREscope outputs must not be relied upon for time-sensitive, statutory, or contractual deadlines.

See the full Disclaimers for additional consequential-decision restrictions (tenant screening, credit decisions, insurance underwriting, employment, and individual-rights determinations) that form part of these Terms.

Communications between you and CREscope, your use of the Service, and any user-generated content (notes, queries, uploaded files, drawer interactions, exports, shared content) are not protected by attorney-client privilege, work-product doctrine, accountant-client privilege, or any other professional privilege or confidentiality protection. This applies in litigation, arbitration, mediation, regulatory investigations, subpoenas, discovery, third-party document requests, civil investigative demands, and any other compelled-disclosure proceeding. Do not transmit privileged material to CREscope and do not assume privilege is preserved.

You agree not to submit, attach, cite, or rely on CREscope outputs, calculations, drawer content, or analyses as a professional opinion, regulatory filing, lender package component, court filing, or insurance certification, unless accompanied by an independent licensed professional’s opinion that takes responsibility for the submission.

Submitting CREscope output as a professional opinion in a regulatory or transactional context is a material breach. CREscope may, without prior notice: (a) suspend export, share, and API access; (b) terminate accounts; (c) watermark, recall, or invalidate disputed outputs; (d) seek injunctive relief; and (e) recover costs and reasonable attorneys’ fees from the breaching user, except where applicable consumer-protection law prohibits fee-shifting.

You may not use the Service to:

• Make consequential decisions about housing or rental eligibility, mortgage or financing eligibility, insurance underwriting, employment, public benefits, or individual legal rights.
• Conduct tenant screening, borrower or credit decisions, insurance underwriting, employment evaluations, or rent-eligibility / public-benefits qualifying determinations.
• Upload content you lack rights to use; privileged material or attorney work-product; biometric data; HIPAA-protected health information; children’s personal information; export-controlled material; or malicious code.
• Scrape, crawl, mirror, redistribute, or build a competing product from CREscope data, outputs, or interfaces.
• Facilitate bribery, kickbacks, sanctions evasion, money laundering, or unlawful payments under the Foreign Corrupt Practices Act or applicable foreign anti-corruption law.
• Interfere with the Service’s security, integrity, or availability, or bypass rate limits or access controls.

You retain all rights to content you upload, paste, or enter into the Service (“User Content”). You grant CREscope a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and otherwise use User Content solely to operate, secure, and improve the Service for you. We do not use your User Content to train general-purpose AI models.

You represent that you have all necessary rights to upload User Content, that it does not infringe any third party’s rights, and that it complies with applicable law and these Terms. See our DMCA Policy for the copyright notice-and-takedown procedure.

CREscope offers a free tier and paid subscription tiers. Pricing and included features are described on our Pricing page. Subscriptions are billed in advance.

Cancel anytime.You may cancel at any time from your account settings. Cancellation is effective at the end of the then-current billing period and prevents future billing. Fees already paid for the current period are non-refundable, except as described under “First-annual refund window” below. One-time fees, exports, and report fees are non-refundable.

First-annual refund window. First-time annual subscribers may request a refund of the annual subscription fee within fourteen (14) calendar days of the initial annual purchase, provided that, at the time of the refund request, the team account has generated fewer than three (3) deal packages and run fewer than three (3) Excel exports across all users on the team. Activity performed against the public sample deal does not count toward these thresholds. Annual renewals, monthly subscriptions, one-time fees, exports, and report fees remain non-refundable. Refunds, when granted, return the net subscription amount actually paid after any applicable discounts, less Stripe processing fees that Stripe does not reverse to CREscope.

Sole and exclusive remedy (business users).Your sole and exclusive remedy for any defect, error, miscomputation, omission, or failure of CREscope output, calculation, or feature is, at CREscope’s option, (a) re-running or correcting the output, or (b) refunding the most recent month of subscription fees. This provision does not apply to any non-waivable statutory remedy or right.

Auto-renewal.Subscriptions are billed in advance and renew automatically at the cadence selected (monthly or annual) using the payment method on file. Renewal terms (price and date) are shown at purchase through our payment processor’s hosted checkout, and Stripe issues a transactional receipt for each renewal billing event. You may cancel auto-renewal at any time from your account settings or by emailing support@crescope.com.

Chargebacks and payment-network rights.Nothing in these Terms limits your rights under payment-network rules, applicable banking law, or your card issuer’s chargeback procedures.

Some features may be designated as beta, preview, experimental, early access, or similar. Such features are provided AS-IS without any representation or warranty of any kind, may change or be removed at any time, may produce different output on different days, may have limited or no support, and may be unavailable during reliability incidents.

You must not use beta features for production, transactional, or deadline-sensitive decisions. Beta features inherit all disclaimers in these Terms. Except for non-waivable rights or remedies, beta-feature service credits or refunds under Section 9 do not apply.

CREscope does not provide any service-level agreement, uptime commitment, latency guarantee, or guaranteed support response time unless a separately signed written order form expressly grants such commitments. We use commercially reasonable efforts to maintain availability and respond to support requests. Outages, latency, or support delays are not a breach of these Terms; the sole remedy for service interruption is the remedy in Section 9, capped per Section 12.

The service is provided “as is” and “as available.” To the maximum extent permitted by law, CREscope disclaims all warranties, express, implied, or statutory, including merchantability, fitness for a particular purpose, accuracy, completeness, currency, non-infringement, regulatory sufficiency, professional standard compliance, and legal sufficiency.

Except for liabilities that cannot be limited by applicable law (including, where applicable, fraud, willful misconduct, gross negligence, public injunctive relief in California, and statutory consumer-protection remedies that cannot be waived), CREscope’s total liability arising from or relating to your use of the service will not exceed the greater of (a) one hundred U.S. dollars ($100) or (b) the total fees paid by you to CREscope in the twelve (12) months preceding the event giving rise to the liability.

The above limitation does not limit liability that cannot be limited by law, including liability for fraud, willful injury, and violation of law per California Civil Code §1668; gross negligence to the extent not waivable under applicable case law; statutory consumer-protection remedies that cannot be waived; public injunctive relief; equitable relief; or any other liability that applicable law prevents from being limited.

You agree to indemnify, defend, and hold harmless CREscope, its officers, employees, contractors, and affiliates from and against any third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to (a) your use of the Service, (b) your reliance on any output, calculation, or data, (c) any decision you make based on Service output, (d) any actual or alleged regulatory, statutory, professional standard, or compliance failure related to your transaction, or (e) your submission of CREscope output as a professional opinion to any lender, regulator, court, agency, or insurer in breach of these Terms.

Your indemnification obligations do not apply to the extent a claim is finally determined to have resulted from CREscope’s gross negligence, willful misconduct, fraud, or violation of applicable law, or from claims that applicable law does not permit to be indemnified by a non-business user.

You may terminate your account at any time from settings. We may suspend or terminate your account, with or without notice, for breach of these Terms, suspected fraud, sanctions or export-control concerns, repeat copyright infringement (see DMCA Policy), or to comply with applicable law.

Sections that by their nature should survive termination will survive, including without limitation Sections 4 (what the Service is and is not), 5 (no privilege), 6 (no submission), 8 (User Content license, in respect of retained backups), 9 (refund / sole remedy), 12 (warranty disclaimer and liability cap), 13 (indemnification), 15 (dispute resolution), and 17 (general).

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The state and federal courts located in California will have non-exclusive jurisdiction over any dispute that is not resolved informally.

We may update these Terms periodically. Material updates — including any change to fees, billing, renewal or cancellation, disclaimers, warranty disclaimers, indemnification, dispute resolution, user obligations, prohibited uses, refund policies, privacy practices, or other terms a reasonable user would consider material — require affirmative in-app assent before continued use, with at least 30 days’ advance notice via email. Non-material updates (clarifications, contact-information changes, regulatory citation updates, typo corrections) take effect on posting.

Severability. If any provision is held unenforceable, the remaining provisions remain in full force.

Entire agreement. These Terms, together with the Privacy Policy, Disclaimers, and DMCA Policy, are the entire agreement between you and CREscope and supersede all prior or contemporaneous communications.

Assignment. CREscope may assign these Terms in connection with a merger, financing, asset sale, restructuring, or sale of substantially all assets, with notice to active users. You may not assign these Terms without our prior written consent.

Force majeure. Neither party is liable for delays or failures arising from events beyond reasonable control, including natural disasters, government action, pandemics, third-party-provider outages, telecommunications failures, or cybersecurity incidents.

Insurance subrogation. Nothing in these Terms waives any rights of subrogation that any insurer may have.

General contact: support@crescope.com. Privacy: privacy@crescope.com. Security: security@crescope.com. Copyright (DMCA): dmca@crescope.com.